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SweetHawk Apps for Zendesk
General
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App Comparison: Calendar/Reminders/Deadline/Due Time
Zendesk app server outage (4 May 2017)
How does the billing for apps work?
Can I pay for my SweetHawk apps annually?
Placeholders and where they can be used in SweetHawk Apps
Cancelling billing for a Zendesk app
See all 12 articles
Calendar App
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How to use the Calendar app
Calendar app update: August 2016
Calendar App: Version 2.0 - New Features
Placeholders for calendar subject, description and where mappings
Settings screen
New Calendar app features in V1.3
See all 10 articles
Tasks App
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How to use the Tasks app
Tasks update - August 2016
Tasks update - July 2016
Tagging tickets when tasks get completed
Using tasks ticket fields
Reporting Recipe: Tasks completed, broken down by...
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Approvals App
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How to use the Approvals app
Mapping managers' email fields to users in Zendesk
Approvals improvements: June 2017
Escalations and user specific approvers
Automatic approvals
Manual approvals
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Reminders App
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How to use the Reminders App
Reminders update: September 2016
Installing the Reminders App
Deadline App
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How to use the Deadline App
Automatically adding deadlines to tickets
Controlling workflows in Deadline
Deadline update: October 2016
Creating a view for your tickets with a deadline
How to install the Deadline App
Survey App
Setting up and using the Survey App
How the survey app works in action
Survey app code snippet
Brand Manager App
Using the Brand Manager app
What is the brand manager app actually doing to my triggers?
Due Time App
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How to use the Due Time App
How to create a view for your tickets with due times
How to set triggers on your due time
Installing the Due Time App
Undo App
How to use the Undo App
Survey App
Installing the 'App Survey' app
RightGIF App
Installing the RightGIF App
Zendesk Training
Agent Training
Anatomy of a ticket
Tips for sweet Zendesk workflows
Creating a recurring tickets in Zendesk
Community
Community
Promoted articles
App Comparison: Calendar/Reminders/Deadline/Due Time
How to use the Calendar app
How to use the Tasks app
How to use the Approvals app
How to use the Reminders App
How to use the Deadline App
How to use the Due Time App
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