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Getting Started
Knowledge Base
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SweetHawk Apps for Zendesk
General
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ITSM in Zendesk using SweetHawk apps
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Server status
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Zendesk Apps: Technical Information
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Controlling tickets with tags added by SweetHawk apps
Gift app to shut down 31 July 2019
Nullifying conditions for your triggers
See all 10 articles
Billing
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Billing FAQs
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Restricting access to a Zendesk app
How does billing & invoicing for apps work?
Can I pay for my SweetHawk apps annually and/or by invoice?
Cancelling billing for a Zendesk app
SweetHawk 14 day trial
Approvals App
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How to use the Approvals app
Defining when approvals are visible on a ticket
Approval Groups
Advanced message editor: Liquid markup
Sending ticket comments and/or attachements to approvers
Further approvals needed in sequence?
See all 16 articles
Calendar App
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How to use the Calendar app
Server Side REST API authorization: which APIs are used by the Calendar app
Zendesk workflow based on external calendar actions
Personal Calendars
Google and Office 365 calendar two way syncing
Calendar update 2018
See all 14 articles
Tasks App
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How to use the Tasks app
Ticket templates for automatic ticket creation
Adding multiple task lists in a particular order
Grouping task lists
Duplicating conversations & attachments into child tickets
Automatically adding a task list to a ticket
See all 14 articles
Change Manager App
How to use the Change Manager app
Notify App
How to use the Notify App
Timers App
How to use the Timers app
Reminders App
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How to use the Reminders App
Reminders update: September 2016
Installing the Reminders App
Deadline App
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How to use the Deadline App
Server Side REST API authorization: which APIs are used by the Deadline app
Automatically adding deadlines to tickets (advanced)
Controlling workflows in Deadline
Deadline update: October 2016
Creating a view for your tickets with a deadline in the future
See all 7 articles
Survey App
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Setting up and using the Survey App
Server Side REST API authorization: which APIs are used by the Survey app
Excluding specific tickets, users, or organisations from being sent surveys
Building NPS Reports in EXPLORE with Survey App data
Survey response rate
What data is stored and for how long?
See all 14 articles
Brand Manager App
Installing the Brand Manager app
Using the Brand Manager app
Limitations of Zendesk and the Brand Manager app
Due Time App
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How to use the Due Time App
How to create a view for your tickets with due times
How to set triggers on your due time
Installing the Due Time App
Undo App
How to use the Undo App
RightGIF App
Installing the RightGIF App
Troubleshooting
Re-enabling Zendesk triggers
Re-enabling Zendesk targets
Why aren't my apps working as they should?
Why can't I see my SweetHawk app(s)?
Zendesk Training
Agent Training
Anatomy of a ticket
Tips for sweet Zendesk workflows
Create your own Zendesk popup notifications with SweetHawk apps
Creating recurring tickets in Zendesk
Community
Community
Promoted articles
ITSM in Zendesk using SweetHawk apps
Server status
Zendesk Apps: Technical Information
Controlling tickets with tags added by SweetHawk apps
Billing FAQs
Restricting access to a Zendesk app
How to use the Approvals app
How to use the Calendar app
How to use the Tasks app
How to use the Reminders App
How to use the Deadline App
Setting up and using the Survey App
How to use the Due Time App
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