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SweetHawk Apps for Zendesk
General
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Server status
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Zendesk Apps: Technical Information
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App Comparison: Calendar/Reminders/Deadline/Due Time
Nullifying conditions for your triggers
How does billing & invoicing for apps work?
Can I pay for my SweetHawk apps annually and/or by invoice?
See all 13 articles
Approvals App
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How to use the Approvals app
Advanced message editor: Liquid markup
Sending attachements to approvers
Further approvals needed in sequence?
Performing actions based on the approval state
Managers
See all 15 articles
Calendar App
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How to use the Calendar app
Workflows in Calendar
Automatically adding calendar events to tickets
Placeholders for calendar subject, description and where mappings
Settings screen
Using calendar ticket fields in macros
See all 9 articles
Tasks App
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How to use the Tasks app
Duplicating conversations & attachments into child tickets
Automatically adding a task list to a ticket
Do stuff in a parent ticket based on sub-ticket actions
Automatic ticket creation for task list item (beta)
Tasks update - August 2016
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Reminders App
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How to use the Reminders App
Reminders update: September 2016
Installing the Reminders App
Deadline App
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How to use the Deadline App
Automatically adding deadlines to tickets (advanced)
Controlling workflows in Deadline
Deadline update: October 2016
Creating a view for your tickets with a deadline in the future
How to install the Deadline App
Survey App
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Setting up and using the Survey App
Deleting survey responses
Changing the address of your Survey landing page subdomain (host mapping)
Building Insights reports with Survey data
Translating your surveys to any language
Use Survey tagging to build workflows
See all 9 articles
Brand Manager App
Installing the Brand Manager app
Using the Brand Manager app
Limitations of Zendesk and the Brand Manager app
Due Time App
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How to use the Due Time App
How to create a view for your tickets with due times
How to set triggers on your due time
Installing the Due Time App
Undo App
How to use the Undo App
RightGIF App
Installing the RightGIF App
Zendesk Training
Agent Training
Anatomy of a ticket
Tips for sweet Zendesk workflows
Creating recurring tickets in Zendesk
Community
Community
Promoted articles
Server status
Zendesk Apps: Technical Information
App Comparison: Calendar/Reminders/Deadline/Due Time
How to use the Approvals app
How to use the Calendar app
How to use the Tasks app
How to use the Reminders App
How to use the Deadline App
Setting up and using the Survey App
How to use the Due Time App
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