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SweetHawk Apps for Zendesk
General
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App Comparison: Calendar/Reminders/Deadline/Due Time
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Zendesk Apps: Technical Information
How does the billing for apps work?
Can I pay for my SweetHawk apps annually?
Placeholders and where they can be used in SweetHawk Apps
Cancelling billing for a Zendesk app
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Approvals App
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How to use the Approvals app
Managers
Mapping managers' email fields to users in Zendesk
Approvals improvements: June 2017
Escalations and user specific approvers
Automatic approvals
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Calendar App
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How to use the Calendar app
Calendar app update: August 2016
Calendar App: Version 2.0 - New Features
Placeholders for calendar subject, description and where mappings
Settings screen
New Calendar app features in V1.3
See all 10 articles
Tasks App
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How to use the Tasks app
Automatically adding a task list to a ticket
Update a parent ticket based on sub-ticket actions
Nullifying conditions for your triggers
Automatic ticket creation for task list item (beta)
Tasks update - August 2016
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Reminders App
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How to use the Reminders App
Reminders update: September 2016
Installing the Reminders App
Deadline App
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How to use the Deadline App
Automatically adding deadlines to tickets
Controlling workflows in Deadline
Deadline update: October 2016
Creating a view for your tickets with a deadline
How to install the Deadline App
Survey App
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Setting up and using the Survey App
Installing the Survey app
How the survey app works in action
Survey app user token
Brand Manager App
Installing the Brand Manager app
Using the Brand Manager app
Limitations of the Zendesk and the Brand Manager app
Due Time App
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How to use the Due Time App
How to create a view for your tickets with due times
How to set triggers on your due time
Installing the Due Time App
Undo App
How to use the Undo App
RightGIF App
Installing the RightGIF App
Zendesk Training
Agent Training
Anatomy of a ticket
Tips for sweet Zendesk workflows
Creating recurring tickets in Zendesk
Community
Community
Promoted articles
App Comparison: Calendar/Reminders/Deadline/Due Time
Zendesk Apps: Technical Information
How to use the Approvals app
How to use the Calendar app
How to use the Tasks app
How to use the Reminders App
How to use the Deadline App
Setting up and using the Survey App
How to use the Due Time App
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