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SweetHawk Apps for Zendesk

General

  • ★ ITSM in Zendesk using SweetHawk apps
  • ★ Server status
  • ★ Zendesk Apps: Technical Information
  • ★ Controlling tickets with tags added by SweetHawk apps
  • How does SweetHawk app access work?
  • Opting out of selling, releasing, disclosing or transferring of your personal information to third parties
See all 11 articles

Billing

  • ★ Billing FAQs
  • ★ Restricting access to a Zendesk app
  • Getting to know your billing portal
  • How does billing & invoicing for apps work?
  • Can I pay for my SweetHawk apps annually and/or by invoice?
  • Cancelling billing for a Zendesk app
See all 7 articles

App Changes

  • December 12, 2020 Notify changes
  • December 9, 2020 New features & bug fixes across Recurring tickets, Future Tickets, Deadline, Reminders and Calendar
  • October 22, 2020 Notify: New sound for notifications
  • October 6, 2020 NEW APPS: Recurring Tickets & Future Tickets
  • June 16, 2020 Approvals - New requester approval functionality
  • June 10, 2020 - Reminders app update
See all 7 articles

Approvals App

  • ★ How to use the Approvals app
  • ★ Setting up approval flows (sequential, parallel/group, complex)
  • Mapping the latest approver to a custom text field
  • Changing the email sender domain of your approvals emails
  • Defining when approvals are visible on a ticket
  • Approval Groups
See all 18 articles

Calendar App

  • ★ How to use the Calendar app
  • Reporting recipes for Calendar in Zendesk Explore
  • Server Side REST API authorization: which APIs are used by the Calendar app
  • Zendesk workflow based on external calendar actions
  • Personal Calendars
  • Google and Office 365 calendar two way syncing
See all 15 articles

Tasks App

  • ★ How to use the Tasks app
  • Reporting recipes for Tasks in Zendesk Explore
  • Server Side REST API authorization: which APIs are used by the Tasks app
  • Ticket templates for automatic ticket creation
  • Adding multiple task lists in a particular order
  • Grouping task lists
See all 16 articles

Change Manager App

  • How to use the Change Manager app

Notify App

  • ★ How to use the Notify App
  • Chrome Notifications (Beta)

Timers App

  • How to use the Timers app

Reminders App

  • ★ How to use the Reminders App
  • Installing the Reminders App

Deadline App

  • ★ How to use the Deadline App
  • Reporting on Deadlines in Zendesk Explore
  • Server Side REST API authorization: which APIs are used by the Deadline app
  • Automatically adding deadlines to tickets (advanced)
  • Controlling workflows in Deadline
  • Creating a view for your tickets with a deadline in the future
See all 7 articles

Survey App

  • ★ Setting up and using the Survey App
  • Server Side REST API authorization: which APIs are used by the Survey app
  • Excluding specific tickets, users, or organisations from being sent surveys
  • Building NPS Reports in EXPLORE with Survey App data
  • Survey response rate
  • What data is stored and for how long?
See all 14 articles

Brand Manager App

  • Installing the Brand Manager app
  • Using the Brand Manager app
  • Limitations of Zendesk and the Brand Manager app

Due Time App

  • ★ How to use the Due Time App
  • Server Side REST API authorization: which APIs are used by the Due Time app
  • How to create a view for your tickets with due times
  • How to set triggers on your due time
  • Installing the Due Time App

Undo App

  • How to use the Undo App

RightGIF App

  • Installing the RightGIF App

Troubleshooting

  • Re-enabling Zendesk triggers
  • Re-enabling Zendesk targets
  • Why aren't my apps working as they should?
  • Why can't I see my SweetHawk app(s)?

Zendesk Training

Zendesk Support

  • ★ App-venture Workshop 2020: Pre-recorded sessions
  • Anatomy of a ticket

Tips for sweet Zendesk workflows

  • Performing ticket actions based on who is CC'd
  • 8 tips to impact the way you use Zendesk
  • Create your own Zendesk popup notifications with SweetHawk apps
  • Creating recurring tickets in Zendesk
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