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SweetHawk Apps for Zendesk
General
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ITSM in Zendesk using SweetHawk apps
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Server status
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Zendesk Apps: Technical Information
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Controlling tickets with tags added by SweetHawk apps
How does SweetHawk app access work?
Opting out of selling, releasing, disclosing or transferring of your personal information to third parties
See all 11 articles
Billing
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Billing FAQs
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Restricting access to a Zendesk app
Getting to know your billing portal
How does billing & invoicing for apps work?
Can I pay for my SweetHawk apps annually and/or by invoice?
Cancelling billing for a Zendesk app
See all 7 articles
App Changes
February 23, 2021 Tasks & Ticket Templates
February 18, 2021 Approvals - Show/hide/require approvals based on multi-select field selections.
January 28, 2021 Tasks - New placeholder functionality
December 12, 2020 Notify changes
December 9, 2020 New features & bug fixes across Recurring tickets, Future Tickets, Deadline, Reminders and Calendar
October 22, 2020 Notify: New sound for notifications
See all 10 articles
Approvals App
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How to use the Approvals app
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Setting up approval flows (sequential, parallel/group, complex)
Mapping the latest approver to a custom text field
Changing the email sender domain of your approvals emails
Defining when approvals are visible on a ticket
Approval Groups
See all 18 articles
Calendar App
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How to use the Calendar app
Reporting recipes for Calendar in Zendesk Explore
Server Side REST API authorization: which APIs are used by the Calendar app
Zendesk workflow based on external calendar actions
Personal Calendars
Google and Office 365 calendar two way syncing
See all 15 articles
Tasks App
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How to use the Tasks app
Reporting recipes for Tasks in Zendesk Explore
Server Side REST API authorization: which APIs are used by the Tasks app
Ticket templates for automatic ticket creation
Adding multiple task lists in a particular order
Grouping task lists
See all 16 articles
Change Manager App
How to use the Change Manager app
Notify App
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How to use the Notify App
Chrome Notifications (Beta)
Timers App
How to use the Timers app
Reminders App
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How to use the Reminders App
Installing the Reminders App
Deadline App
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How to use the Deadline App
Reporting on Deadlines in Zendesk Explore
Server Side REST API authorization: which APIs are used by the Deadline app
Automatically adding deadlines to tickets (advanced)
Controlling workflows in Deadline
Creating a view for your tickets with a deadline in the future
See all 7 articles
Survey App
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Setting up and using the Survey App
Server Side REST API authorization: which APIs are used by the Survey app
Excluding specific tickets, users, or organisations from being sent surveys
Building NPS Reports in EXPLORE with Survey App data
Survey response rate
What data is stored and for how long?
See all 14 articles
Brand Manager App
Installing the Brand Manager app
Using the Brand Manager app
Limitations of Zendesk and the Brand Manager app
Due Time App
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How to use the Due Time App
Server Side REST API authorization: which APIs are used by the Due Time app
How to create a view for your tickets with due times
How to set triggers on your due time
Installing the Due Time App
Undo App
How to use the Undo App
RightGIF App
Installing the RightGIF App
Troubleshooting
Re-enabling Zendesk triggers
Re-enabling Zendesk targets
Why aren't my apps working as they should?
Why can't I see my SweetHawk app(s)?
Zendesk Training
Zendesk Support
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App-venture Workshop 2020: Pre-recorded sessions
Anatomy of a ticket
Tips for sweet Zendesk workflows
Using Zendesk triggers to add CCs to a ticket
Performing ticket actions based on who is CC'd
8 tips to impact the way you use Zendesk
Create your own Zendesk popup notifications with SweetHawk apps
Creating recurring tickets in Zendesk
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