How the survey app works in action

When the survey app sends out the survey asking for answers, the email to your customer will look something like this: 

Request__123__How_would_you_rate_the_support_you_received__-_zendeskdemonstration2_gmail_com_-_Gmail.png

When they click on one of the numbers from 0 - 10, they'll be taken to a landing page that allows them to comment on their first rating, and if you like you can ask them a secondary question. The landing can be branded with your logo and colours, and if you'd like to brand the URL just let us know and we'll help you get that going. The landing page could look something like this:

Customer_satisfaction_survey.png 

Over in Zendesk, from an agent's perpective, you'll be able to see the scores and comments on the right of the ticket in the apps pane. The sat score out of 10 will also automatically be converted to a Zendesk CSAT rating based on your settings:

SweetHawk__-_Agent.png

 

Finally, the scores from both survey's will be pushed into their corresponding Zendesk ticket fields. From their you will be able to build any number of reports in Insights to calculate **NPS®, Satisfaction score averages, monthly breakdowns etc.

**Net Promoter® and NPS® are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.

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1 Comments

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    What is your expected pricing on this ?

    Also is it possible to embed this maybe though a macro at the base of each outgoing email i.e. not when its solved but as an ongoing survey throughout the communication process and so that it appears at the base of the last email and not at the very very bottom of all the emails. -  make sense ?

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