Escalations and user specific approvers

New functionality has been released into the approvals app that allows you to define the approver based on either the Zendesk user or organisation. This approver is set by creating a user text field which is then specified in the approval template so it knows who to send the approval to. 

Additional functionality has been created allowing the app to use the Zendesk user field as a means to escalate it up the chain of command.

Here's a video to help explain things:

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