Tagging tickets when tasks get completed

In the tasks app, you're able to assign tags to tasks at the point a task is completed. By adding a tag to the ticket, this taps into the power of Zendesk triggers, allowing you to spin off any workflow you like as a result of the task being completed.

For example, one thing you might want to do is to automatically move a parent ticket into an 'open' status the moment its child ticket is marked as solved. 

Here's a video explaining how it works:

To attach tags to tasks, in the main tasks screen, under the "Task Lists" tab, click on the desired task list like this: 

SweetHawk__-_Agent_3.png

Here you will see there's a couple of columns that are listed alongside each task. One of those columns is "Tag".

SweetHawk__-_Agent_4.png

To define the tag that gets added when the task is completed, simply click the edit next to the task. Then in the modal, set the tag you want and at the bottom click on 'update task' like this:

SweetHawk__-_Agent_5.png

 

 

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