Anatomy of a ticket

What better place to get started in Zendesk than to understand the anatomy of a ticket. In the video below, we'll go through everything you need to know about a Zendesk ticket, we'll do an example walk-through and at the end, you'll get an activity to help you remember everything you've learned...

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    Nice Video, I wish I had seen this 3 years ago when we set up our Zendesk account.  That being said never knew how to use the problem/incident and also the 'add macro' from a ticket function so that it added the comment too but the trick is to submit it first !

    Nice work. 

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