App Comparison: Calendar/Reminders/Deadline/Due Time

The video below runs through the difference between the SweetHawk time-based apps to allow you to make a more informed decision about which one is right for you...

Calendar: Provides a central calendar for agents to create, maintain and collaborate on events relevant to specific tickets and their team.

Deadline: Allows you to set a date and time on any ticket. Then you can make stuff happen when the deadline hits.

Due Time: Allows you to set a date and time on any 'Task' ticket. Then you can make stuff happen when the due time hits.

Reminders: Allow your agents to set reminders to pop up messages and get emails at specified times.

Timers: This app allows you to perform down to the minute actions on tickets relative to events that take place on a ticket (eg. when it is created). It is similar in function to Zendesk native automations, but instead of doing things on an hourly basis, you can do things minutely. 

 

 

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