By default, the address of your survey landing page is a SweetHawk subdomain, (zendesk.sweethawk.co). However, you can map a subdomain of your own domain (such as survey.mycompany.com) to the default survey landing page address. This feature is called host mapping.
The workflow for changing the address consists of the following steps:
1. Making the desired subdomain an alias of the default Survey landing page address
The first step is to make your subdomain (survey.mycompany.com) an alias of the default survey landing page address. (An alias is simply an alternate address for a website.)
Note: You need to create a CNAME record on your domain registrar' website to create the alias. If you have any concerns, consult your system administrator, if you have one, before proceeding.
To make your subdomain an alias of the default survey landing page address:
- Sign in to your domain registrar's control panel.
(Use the login name and password that you created when you registered the domain name.)
- Look for the option to change DNS records.
The option might be called something like DNS Management, Name Server Management, or Advanced Settings.
- Locate the CNAME records for your domain.
A CNAME record, or Canonical Name record, is a type of alias used by the Domain Name System (DNS). Among other things, a CNAME record can be used to make a subdomain an alias of an external website. For more information, see CNAME records on Wikipedia.
- Do one of the following:
- If you don't have a CNAME record for your subdomain yet, look for an option to add a new record.
- If you already have a CNAME record for your subdomain, look for an option to edit the record.
- Point the CNAME record from your subdomain (shown in the Host Record field in the example below) to the default survey subdomain (shown in the Points To field).
Host Record: survey TTL: 14400 Type: CNAME Points To: zendesk.sweethawk.co.