Calendar update 2018

  • Office 365 calendar integration.
  • Two-way sync of ticket events with Office 365 / Google Calendar.
  • Pull in events from Office 365 / Google Calendar either with full details or free/busy only.
  • Personal Calendars: Ability for any agent to add their own private calendars. Currently, only admins can share these personal calendars with others if desired.
  • The calendar view is now found in the top bar for quicker access, featuring:
    • New day view.
    • Visually change date, time and/or duration inside the calendar.
    • Filter ticket events by ticket view.
    • Create a new ticket with an event from inside a calendar by clicking and dragging.
  • From existing tickets with events, quickly jump to that event in the top bar calendar to change date, time or duration by clicking 'edit in calendar'.
  • From existing tickets, attach an event quickly by selecting a calendar and then clicking 'create in calendar'.

Current release state

Alpha: do not enable on accounts already using the app in production.

How to enable the release preview

Only Zendesk admins can enable release and when doing so, it will take effect for all users in the account.

From the left-hand bar calendar icon, click on Manage calendars. On the Admin tab, toggle Enable new version and click Save settings. Please be sure to refresh your Zendesk tab to reload the app and enable the new top bar location.

Have more questions? Submit a request

6 Comments

  • 0
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    Great update guys!

    Keep up the good work!

  • 0
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    Can you go back to the old version after enabling the new version? 

    When is production version ready?

    Thanks!

    Thomas

  • 0
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    Hi Thomas, yes you can currently switch the new version on and off under the admin tab. There are already people using it in production so feel free to try it, we've been holding off making a lot of noise about it to allow for a more gradual uptake.

  • 0
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    Hi Peter,

    Is there the possibility to erase a planned event in the Calendar app?

    Before there was an option to delete the event. Can't find it now.

    Thanks!

  • 0
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    Hi,

    The notifications "Ended a day ago, start in ... days, ... " on the previous app was also very interesting.

    I think I'm missing that now in the new app.

  • 0
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    Hi Thomas, yes in the new version the are some small things that have changed, or, like the "ended a day ago" image above, that is not at feature parity. We are planning to add this one back in. 

    Regarding deleting an item, the current way to do this is to remove the date from the sidebar and then submit the ticket like this: 

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