Server Side REST API authorization: which APIs are used by the Deadline app

This page aims to provide our customers with transparency how the server side API access is used for the Deadline app. Changes to the app that affect information provided in this document will also be posted in the comments section below. Should you want to be aware if this information changes, please register on this help center and follow this page.

API Read Update Create

Notes

Tickets X X   Fields that may contain personal information of end users aren't stored
Triggers     X Optional ability to create trigger when setting up a new workflow
App Notify     X  
App Installation   X   Initialization only (setting secure token)
Resource collections   X   Initialization only (setting secure token)

 

The Deadline app performs the following changes within your Zendesk account only:

  • During initialization, a secure account token is set in the app's installation settings and the built-in target, updated via the resource collection API.
  • Deadline tags tickets on which a deadline was created at various times to enable workflow and reporting on those tickets, examples include deadline_pending, deadline_now.
  • When creating a new Workflow record, an option to create a trigger is available as convenience.

No further write operations are carried out by the Deadline app.

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1 Comments

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    Updated due to a previous omission.

    During initialization, a secure account token is set in the app's installation settings and the built-in target, updated via the resource collection API.

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