How does Enterprise billing work?

Note: SweetHawk Enterprise billing works outside the regular Zendesk marketplace billing process. If you have not explicitly set up an Enterprise contract with SweetHawk, then this billing model does not apply and you should refer to our kb article on how regular billing works here


The Enterprise billing model is designed for organisations with a large total of agents on a Zendesk instance. 

The total number of agents constitutes ALL the agents on your Zendesk account. Under this billing model restricting apps to only work for specific sets of agents will have no impact on costings.

This model offers significant savings possibilities that can exceed 75%. The saving amount depends on your total volume of Zendesk agents and number of eligible SweetHawk apps that are bundled together.

To calculate your possible savings there is a calculator available here that allows you to check if this pricing will be appropriate.

Enterprise can be billed either on a monthly, quarterly or annual basis.

Monthly billing is payable via credit card only.

Annual & quarterly billing can be arranged by invoice and are payable via wire transfer or credit card. Cheques are not accepted. 

In order to install the apps that you've paid for on the enterprise plan, you will be issued a unique coupon code that will allow you to install the apps from the marketplace without the use of a credit card. 


Adding and removing agents

If at any point during the course of a billing period (monthly, quarterly or annual) that your total number of Zendesk agents increases or decreases then these changes will be recorded and your next charge will be adjusted to account for the changes on a pro-rata basis. 


If you'd like to discuss Enterprise billing or your invoices further simply email


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