January 28, 2021 Tasks - New placeholder functionality

There is a new feature in the Tasks app that allows you to specify a Zendesk placeholder in the name of a task within a task list. 

That placeholder will then pull in the matching data from the ticket it is applied to. 

For example, if I were to create a task with the name: 

Ensure documentation is signed by {{ticket.requester.name}}

in a task like this: 

SweetHawk__-_Agent.png

When the list is added to the ticket the task will pull in the actual name of the requester like this: 

SweetHawk__-_Agent.png

 

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