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General information

Billing

  • Billing FAQs
  • Restricting access to a Zendesk app
  • Update Super Suite payment method
  • Getting to know your billing portal
  • How does billing & invoicing for apps work?
  • Can I pay for my SweetHawk apps annually and/or by invoice?
  • See all 8 articles

General

  • ITSM in Zendesk using SweetHawk apps
  • Server status
  • Zendesk Apps: Technical Information
  • Controlling tickets with tags added by SweetHawk apps
  • How to install any SweetHawk app without needing to enter credit card details.
  • How does SweetHawk app access work?
  • See all 12 articles

App Changes

  • February 23, 2021 Tasks & Ticket Templates
  • February 18, 2021 Approvals - Show/hide/require approvals based on multi-select field selections.
  • January 28, 2021 Tasks - New placeholder functionality
  • December 12, 2020 Notify changes
  • December 9, 2020 New features & bug fixes across Recurring tickets, Future Tickets, Deadline, Reminders and Calendar
  • October 22, 2020 Notify: New sound for notifications
  • See all 10 articles

Troubleshooting

  • Why aren't my apps working as they should?
  • Why can't I see my SweetHawk app(s)?
  • Re-enabling Zendesk triggers
  • Re-enabling Zendesk targets
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