Peter Godden
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Activity overview
Latest activity by Peter Godden-
Peter Godden commented,
Hi Scott, yes in the admin part of the app there is an advanced section that allows you to delete the ticket fields. Alternatively, if you have already uninstalled the app you'll need to manually d...
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Peter Godden created an article,
ITSM in Zendesk using SweetHawk apps
Here at SweetHawk, we love the way Zendesk does incident and problem management. However, once a problem is logged, the path forward regarding change management, approvals, planning and project imp...
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Peter Godden commented,
@ Simon, based on our previous conversation about this and what you're asking for here, I think when you say "We have a significant amount of re-occurring tasks" you're actually needing t...
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Peter Godden commented,
Hi Simon, thanks for posting. This feature makes sense from a logical perspective although I'm wondering how often do you find yourself needing to add a ticket to a parent ticket from within the ch...
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Peter Godden commented,
Official comment Thanks for posting Kristof. Unfortunately, this is not currently possible. The reason here is that unlike our other apps, the Reminders app does not store any data in Zendesk ticket fields (ie. it ...
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Peter Godden commented,
It'd be awesome if you could share more about use case behind the need for this feature here. You could still make this work with existing functionality, in that, since you can currently add a tag ...
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Peter Godden commented,
Thanks for posting Daniel.
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Peter Godden commented,
Hi Daniel, yes this post was referring to the old version of the app which allowed you to do this, however it was problematic functionality so we temporarily removed it from the new (current) versi...
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Peter Godden created a post,
Push new tasks to unsolved tickets when updating task lists
When updating existing task lists, it may be the case that there are many unsolved tickets already containing that task list. So if you're needing to change all those tickets to match the new list,...
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Peter Godden commented,
Hi Dan, yes, unfortunately, the tag-based method is the only way to do this currently. However, one way to make the reporting side easier might be to create a "multi-select" dropdown list...