Peter Godden
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Activity overview
Latest activity by Peter Godden-
Peter Godden commented,
Hi Joe, unfortunately the only way to create a task list based on a list of tasks that exists on an individual ticket would be to manually type them out again as a list in the 'Task lists' part of ...
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Peter Godden created an article,
Ticket templates for automatic ticket creation
For any task, at the point that it's added to a ticket, you can specify a sub-ticket to automatically be created containing predefined details relative to the ticket it's being created from. An ...
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Peter Godden created an article,
Billing FAQs
Can I restrict which agents I’m paying for? Yes, you're able to restrict which agents you're paying for by enabling role and/or group restrictions. We've written an article on how this works here...
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Peter Godden commented,
Official comment Hi Yumin, thanks for posting. Unfortunately, there are no Zendesk apps at all that work within the mobile Zendesk app. Zendesk simply has not built this functionality. Our apps work by providing an...
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Peter Godden commented,
Hi Pros, thanks for posting. Sorry, there isn't any development news on this feature request. We currently do not have any plans to build this. But it is not something we've ruled out creating in f...
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Peter Godden commented,
Official comment Hi Zack, thanks for posting. The Reminders app was built to work outside the flow of the ticket as an agent-centric tool. Due to this nature, being able to have a reminder interact with the ticket ...
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Peter Godden commented,
Hi Chee, Yes you can pull just the latest comment into the description of a sub-ticket with the following code: {"comment": {"html_body": "{{ticket.latest_comment.value_rich}}{% for attachment in ...
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Peter Godden commented,
Hi Rowland, Thanks for posting. A calendar event can only be attached to the ticket it exists on. So while it can not be also linked to a child ticket, you could potentially copy the event details...
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Peter Godden commented,
Hi Gabriel, thanks for posting. Yes, currently we do not have a setting to specifically remind an approver that they have something pending after X time. One thing you can do to work around this is...
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Peter Godden created an article,
Re-enabling Zendesk triggers
The Problem: When you install a SweetHawk app, part of the installation process is to create special triggers that are linked to the app. These triggers are there to allow your Zendesk to talk to o...