Peter Godden
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Activity overview
Latest activity by Peter Godden-
Peter Godden commented,
Official comment We've updated the app to include a settings tab in which you can choose how you want to receive your notifications...
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Peter Godden commented,
Official comment The reminders app has been designed to work outside the flow of tickets intentionally. For this use case, we have other apps that provide this functionality such as Deadline and Calendar.
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Peter Godden commented,
@Gavin, we also just officially released the ability to automatically add task lists to tickets based on conditions. You can use these two features in tandem to create the functionality you've desc...
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Peter Godden commented,
Official comment We've got great news: This feature has just been released as an open beta feature. We've written a knowledge base article here: https://support.sweethawk.co/hc/en-us/articles/115000711331 which exp...
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Peter Godden commented,
Official comment Hi Everyone, I have some great news. This feature has now been added to the tasks app! We've created a video and knowledge base article on how this functionality works here: https://support.sweetha...
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Peter Godden commented,
Thanks for the tip Craig! ... yes, I think for Chrome I had to install this plugin to make it look nice.
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Peter Godden commented,
Yes, the Zendesk marketplace only offers month to month billing. However, we do have a workaround for annual billing which we've outlined here Also note that the app has now just been released on t...
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Peter Godden created an article,
Managers
The approvals app allows you to set a manager for any user in Zendesk. Then in any approvals template, instead of specifying an individual approver, you can set the approver to "Manager" ...
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Peter Godden created an article,
Automatically adding a task list to a ticket
You can automatically add a task list to a ticket at any point, based on any conditions during its lifecycle. The steps to do this are: 1. Switch the task list to automatic 2. Create a trigger/au...
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Peter Godden created an article,
Update a parent ticket based on sub-ticket actions
In this article, you'll learn how to change things in a parent ticket base on actions taken in a sub-ticket. For example, let's say you wanted to post every comment that was made by an agent in a ...