Peter Godden

1. Community
2. Notify App Feature Requests
3. Ability to sort notifications by Zendesk Ticket Number

Hi Peter, thanks for posting. There is existing functionality to automatically mark all notifications for a specific ticket as 'done' the instant you click into it. This removes the seashell colour...

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• Peter Godden
• Created May 26, 2020 07:09
• 0 votes

Official comment

1. Community
2. Calendar App Feature Requests
3. Insert an invitation in an outbound Zendesk Ticket

Apologies for the belated update on this post: If a calendar is linked to an external Google or O365 calendar, then once the event exists you are able to add anyone you like as an invitee. The invi...

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• Peter Godden
• Created May 11, 2020 08:30
• 0 votes

1. Community
2. Deadline App Feature Requests
3. Ability to set a deadline in the Deadline app to a specific timezone

Thanks for sharing your use case Kyle. I've shared it with the team internally and we'll take this into consideration when planning any future improvements to the app.

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• Peter Godden
• Created April 28, 2020 10:49
• 0 votes

1. Community
2. Deadline App Feature Requests
3. Add a cancel button

Thanks for posting Kyle. Yes we did try and make this work with all the browsers but due to the issues that arose that Michael noted, we didn't quite hit the mark on this one. As mentioned, it's so...

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• Peter Godden
• Created March 06, 2020 00:14
• 0 votes

1. Community
2. Deadline App Feature Requests
3. Ability to set a deadline in the Deadline app to a specific timezone

Thanks for posting Kyle. I'd love to learn a little more about why you're needing this feature. Could you share a little more about your use case? Is the agent setting a deadline for another agent ...

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• Peter Godden
• Created March 05, 2020 23:59
• 0 votes

1. Community
2. Calendar App Feature Requests
3. Change color of event in calendar once status is changed

Thanks for sharing your use case. Based on this it now feels like the best solution here would actually be to use a Zendesk view rather than going through the events in the calendar it's self. You ...

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• Peter Godden
• Created March 05, 2020 23:54
• 0 votes

Official comment

1. Community
2. Approvals App Feature Requests
3. Approvals - Change Email Sender Name

Thanks for posting Mason! Yes, this is possible but there is more to this. So if this is something you're still keen on setting up please submit a ticket to support@sweethawk.co and we'll work thro...

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• Peter Godden
• Created February 27, 2020 05:37
• 0 votes

1. SweetHawk Apps for Zendesk
2. Notify App
3. How to use the Notify App

Hi David, thanks for posting. Yes, there is a beta feature of the app that is capable of sending browser notifications (provided you have the Zendesk agent interface open in any tab). To turn these...

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• Peter Godden
• Created February 27, 2020 05:33
• 1 vote