Peter Godden
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Activity overview
Latest activity by Peter Godden-
Peter Godden commented,
Hi Lesly, for any task that is converted into a sub-ticket, the assignee of the new ticket is then responsible for its completion. When the assignee marks the ticket as solved, the task in the pare...
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Peter Godden commented,
Hi Michael, yes it will work for all Zendesk plans that allow you to install public apps, this currently includes the Zendesk Team plan and above.
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Peter Godden commented,
Hi Chee, whether a task list is added manually or automatically has no bearing on whether a sub-ticket is created as part of a task within it. In other words, automatically adding a task list to a ...
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Peter Godden commented,
Hi Kevin, thanks for posting. This isn't something we've previously considered so it's good to get this feedback. I've shared this internally. I agree this would be a pretty cool feature although I...
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Peter Godden created an article,
Adding multiple task lists in a particular order
If you're wanting to add multiple task lists automatically to a ticket (as per these instructions) and you're wanting to place those task lists in a particular order, the most obvious approach woul...
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Peter Godden commented,
Hi Anders, currently this feature is only available as part of a beta version. If you'd like to be part of the beta just let us know at support@sweethawk.co and we can switch it on for your account.
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Peter Godden created an article,
Grouping task lists (beta)
To set a task list to be grouped, in the task list section of the app, go into a task list's settings and then check the "Group task list" switch like this: If a task list is set as gro...
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Peter Godden created an article,
Survey response rate
Measuring how many surveys you've sent out vs the number of surveys that have been responded to can be set within the trigger or automation that you've created to send out the survey. When the app ...
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Peter Godden commented,
Hi Maxence, you can keep the assignee set to none while specifying the group by setting the assignee like this: "assignee_id": "",
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Peter Godden commented,
Hi Chee, I've created a ticket to help you out with this one. I believe there is an issue with the logic you've set where a task list is automatically being added on ticket creation, and a task wit...