Peter Godden
- Total activity 587
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Activity overview
Latest activity by Peter Godden-
Peter Godden created an article,
December 12, 2020 Notify changes
Notify App In order to decrease the number of API calls made to Zendesk, notifications that take place in quick succession are now clumped together. As such there will now be a few seconds delay b...
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Peter Godden created an article,
December 9, 2020 New features & bug fixes across Recurring tickets, Future Tickets, Deadline, Reminders and Calendar
New Features: Recurring Ticket & Future Tickets app: When specifying a date in a ticket template, rather than having to type it in manually, you can now select it like this: There is a new sea...
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Peter Godden created an article,
Performing ticket actions based on who is CC'd
It is possible to perform ticket actions based on who is CC'd on a ticket. For example, every time the accounting department is CC'd you could automatically do something, like popping up a notifica...
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Peter Godden commented,
Hi Mel, I think you should be able to exclude the merged tickets by wrapping the metric in an IF statement that checks for the absence of the "closed_by_merge" tag before it counts the ticket. It s...
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Peter Godden created an article,
Reporting on Deadlines in Zendesk Explore
The video below shows how to go about building a report in Zendesk Explore measuring the number of tickets that contain deadlines, broken down by when the deadlines are taking place and which gro...
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Peter Godden created an article,
October 22, 2020 Notify: New sound for notifications
Notify App You can now choose to hear a sound when notifications take place in the Notify app. To turn this feature on, at the bottom right-hand side of the top notifications tab you can toggle the...
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Peter Godden created an article,
October 6, 2020 NEW APPS: Recurring Tickets & Future Tickets
We're excited to introduce a couple of sweet new apps to help make your life easier. Now you can automate tickets to be created in the future. Recurring Tickets The Recurring Tickets app lets you ...
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Peter Godden created an article,
8 tips to impact the way you use Zendesk
Here at SweetHawk, we've built more than a dozen apps for Zendesk that are trusted by over 1000 businesses across the globe. Our apps have been solving pivotal workflow requirements for organisatio...
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Peter Godden created an article,
June 16, 2020 Approvals - New requester approval functionality
There is a new feature in the approvals app that allows you to send approval requests to the requester of the ticket. So rather than having to specify the individual for every request in the appr...
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Peter Godden created an article,
June 10, 2020 - Reminders app update
Reminders App There is a new feature in our Reminders app that allows you to download CSV files reporting all reminders created in the last 12 months. To access the reports, as a Zendesk administra...