Peter Godden
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Activity overview
Latest activity by Peter Godden-
Peter Godden commented,
Hi Andrew, thanks for your patience while we got on to this. We've now created a knowledge base article and video that shows how to build similar NPS reports over in Zendesk Explore here: https://s...
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Peter Godden created an article,
Building NPS Reports in EXPLORE with Survey App data
Building reports over in Explore to measure your survey data starts with creating a new query, and then within that query, we need to create a few calculated metrics that you can use in another que...
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Peter Godden commented,
Hi Chee, Zendesk's native functionality is that when a private ticket is created, any new comment always defaults to private also unless manually stipulated by the agent updating the ticket. It is ...
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Peter Godden commented,
Official comment Yes, technically it is possible to make the 'Hide ticket fields' app to only work for a single specific set of groups by restricting the app so that it only operates for them. However, the app was ...
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Peter Godden created an article,
Why aren't my apps working as they should?
In order for SweetHawk apps that are installed on your Zendesk account to work properly, they need to be able to talk to the SweetHawk servers and vice versa, SweetHawk servers need to be able to t...
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Peter Godden commented,
Hi Chee, yes you're able to update the parent ticket based on actions or comments in the sub-ticket with a workaround that we've documented here: https://support.sweethawk.co/hc/en-us/articles/1150...
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Peter Godden commented,
Hi Sharang, yes you can opt out at any point simply by uninstalling the app from your Zendesk. We have an article outlining how to do this here: https://support.sweethawk.co/hc/en-us/articles/22428...
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Peter Godden created an article,
Why can't I see my SweetHawk app(s)?
There are a few reasons why an app may not be visible. In this article, we'll work through them in order of technicality. 1. The apps tray is not open. If you're not familiar with the Zendesk inte...
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Peter Godden commented,
Hi Ginny, yes due to the way that Zendesk triggers work (ie. all rules where conditions are met fire at exactly the same time on any ticket update) in order to force an order to actions like adding...
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Peter Godden commented,
Hi Lesly, it's not possible to be the assignee of a Zendesk ticket unless you are an agent, so if you've created a ticket for an end-user (ie. someone who doesn't have Zendesk) they would be the re...