Peter Godden
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Activity overview
Latest activity by Peter Godden-
Peter Godden created an article,
October 22, 2020 Notify: New sound for notifications
Notify App You can now choose to hear a sound when notifications take place in the Notify app. To turn this feature on, at the bottom right-hand side of the top notifications tab you can toggle the...
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Peter Godden created an article,
October 6, 2020 NEW APPS: Recurring Tickets & Future Tickets
We're excited to introduce a couple of sweet new apps to help make your life easier. Now you can automate tickets to be created in the future. Recurring Tickets The Recurring Tickets app lets you ...
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Peter Godden created an article,
8 tips to impact the way you use Zendesk
Here at SweetHawk, we've built more than a dozen apps for Zendesk that are trusted by over 1000 businesses across the globe. Our apps have been solving pivotal workflow requirements for organisatio...
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Peter Godden created an article,
June 16, 2020 Approvals - New requester approval functionality
There is a new feature in the approvals app that allows you to send approval requests to the requester of the ticket. So rather than having to specify the individual for every request in the appr...
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Peter Godden created an article,
June 10, 2020 - Reminders app update
Reminders App There is a new feature in our Reminders app that allows you to download CSV files reporting all reminders created in the last 12 months. To access the reports, as a Zendesk administra...
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Peter Godden commented,
Hi Mike, thanks for posting. We've written an article here showing how to build reports in Zendesk Explore for the Calendar app. Let us know how you go :-)
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Peter Godden created an article,
Reporting recipes for Calendar in Zendesk Explore
The calendar app pushes vital information into Zendesk ticket fields that allow you to report on their activity in Zendesk Explore. A couple of fields that particularly come in handy when building ...
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Peter Godden created an article,
Reporting recipes for Tasks in Zendesk Explore
The tasks app pushes vital information into Zendesk ticket fields that allow you to report on their activity in Zendesk Explore. Zendesk ticket fields used by the tasks app that may be useful when...
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Peter Godden created an article,
Changing the email sender domain of your approvals emails
By default, all emails that get sent to approvers from the approvals app are sent from no-reply@approvals.sweethawk.co however you are able to change this to no-reply@anything.yourdomain.com with a...
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Peter Godden commented,
Hi David, thanks for posting. Yes, there is a beta feature of the app that is capable of sending browser notifications (provided you have the Zendesk agent interface open in any tab). To turn these...