Peter Godden
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Activity overview
Latest activity by Peter Godden-
Peter Godden created an article,
Defining when approvals are visible on a ticket
Approvals are visible for agents in the apps pane of a ticket if one of the following 2 things is true. 1. The Approval is sent and is pending approval ("Sent mode"). 2. The Approval temp...
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Peter Godden created a post,
Need 'event' tags on approvals as well as the 'state' ones
Currently, it is possible to specify tags on a ticket when an approval is in a requested, denied or granted state. These tags are designed to stay on the ticket while the approval is in that state....
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Peter Godden commented,
Thanks for sharing Christopher. Yes, the other option here would be to use the Reminders app. While it only caters for agent-centric use cases, this is the only one of our apps that currently lets ...
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Peter Godden commented,
Hi Dan, you could potentially get this working by specifying a tag to be added on the final task that gets completed before the sub ticket needs to be automatically created. Then, at the point the ...
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Peter Godden commented,
Hi Dan, the only task in a parent ticket that you're able to check off within the sub-ticket is it's own task (ie. the task linked to the sub-ticket) which is done by marking the sub-ticket as 'sol...
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Peter Godden created a post,
Do apps work on the Zendesk mobile app?
AnsweredUnfortunately no apps available on the Zendesk marketplace work in the Zendesk mobile app. This is the case for ALL apps (not just SweetHawk ones). As such you can only use Zendesk apps on the web...
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Peter Godden commented,
Hi Hugh, if you have MFA (Multi-Factor Authentication) turned on, when setting up your target, you'll need to use a token instead of the normal username and password. To create a token goto 'Chann...
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Peter Godden commented,
Official comment Hi Damien, sorry for the time it took to get back to you on this :-/ You can now push in the latest public comment on a ticket into the description of the calendar event by using {{ticket.latest_pu...
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Peter Godden commented,
Official comment Hi Iain, Yes, it is possible to pre-define who the assignee of an automatically created sub-ticket is. You would either have to reference the assignee relative to users on the parent ticket. For e...
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Peter Godden commented,
Hi Nick, Glad you're liking the Tasks app :-) It is possible to pre-define who the requester of an automatically created sub-ticket is. However, it would not be possible using a text field. You wou...