Peter Godden

Total activity 588
Last activity April 13, 2021 08:26
Member since July 03, 2015 02:33

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Followed by 3 users
Votes 95
Subscriptions 342

Peter Godden commented, April 13, 2021 08:25
Wow Fred - that is some outside the box thinking! Thanks for sharing!!
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Peter Godden commented, April 08, 2021 12:42
Hi Fred, unfortunately, it is not currently possible to use liquid to set a date X time within business time in the future. You can only do it based on calendar time.
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Peter Godden created an article, March 31, 2021 02:22
How to install any SweetHawk app without needing to enter credit card details.
1. General information
2. General
You can install any SweetHawk app on a free trial without needing to enter your credit card details by installing our Super Suite app first. The Super Suite acts like a launchpad where you can inst...
- Edited April 01, 2021 00:43
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Peter Godden commented, February 24, 2021 05:26
Hi Melissa, to my knowledge, the comments get pulled into Explore as attributes rather than things you can calculate metrics out of. In other words, the like of the "Organization score comment" fie...
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Peter Godden created an article, February 23, 2021 04:26
February 23, 2021 Tasks & Ticket Templates
1. General information
2. App Changes
A series of improvements and bug fixes have been released, many in relation to Ticket Templates which is a component common to the Tasks app, the Recurring Tickets app and the Future Tickets app. ...
- Edited February 28, 2021 11:10
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Peter Godden created an article, February 19, 2021 02:19
Using Zendesk triggers to add CCs to a ticket
1. Zendesk Training
2. Tips for sweet Zendesk workflows
You might have noticed that Zendesk triggers do not have the functionality to simply specify a bunch of CCs that you want to see on a ticket 😞😞😞. But, don't despair because there is still a way to...
- Edited February 19, 2021 03:47
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Peter Godden created an article, February 18, 2021 07:27
February 18, 2021 Approvals - Show/hide/require approvals based on multi-select field selections.
1. General information
2. App Changes
There is a new feature in the Approvals app that allows you to specify if an approval will be shown/required based on the selection of a Zendesk multi-select field. This can be useful for providin...
- Edited February 18, 2021 07:29
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Peter Godden created an article, January 28, 2021 09:14
January 28, 2021 Tasks - New placeholder functionality
1. General information
2. App Changes
There is a new feature in the Tasks app that allows you to specify a Zendesk placeholder in the name of a task within a task list. That placeholder will then pull in the matching data from the tic...
- Edited January 28, 2021 09:37
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Peter Godden created an article, December 11, 2020 17:47
December 12, 2020 Notify changes
1. General information
2. App Changes
Notify App In order to decrease the number of API calls made to Zendesk, notifications that take place in quick succession are now clumped together. As such there will now be a few seconds delay b...
- Edited December 11, 2020 17:48
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Peter Godden created an article, December 08, 2020 23:21
December 9, 2020 New features & bug fixes across Recurring tickets, Future Tickets, Deadline, Reminders and Calendar
1. General information
2. App Changes
New Features: Recurring Ticket & Future Tickets app: When specifying a date in a ticket template, rather than having to type it in manually, you can now select it like this: There is a new sea...
- Edited December 09, 2020 14:31
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