Peter Godden
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Activity overview
Latest activity by Peter Godden-
Peter Godden commented,
Hi Karim, I saw that we were able to help you out on the ticket you submitted, but for anyone else with the same question, you can grant any combination of agents access to edit saved task lists in...
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Peter Godden commented,
Official comment Just an update on this one, if a calendar is linked to an external Google or O365 calendar, then once the event exists you are able to add anyone you like as an invitee. The invitees will be added ...
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Peter Godden commented,
Hi Irving, yes this is possible. Since Zendesk triggers are what add task lists to tickets, you can set the conditions for when each trigger fires to exclude certain types of tickets. For example, ...
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Peter Godden created an article,
Excluding specific tickets, users, or organisations from being sent surveys
Sometimes you may not want a survey to be sent. This can be for various reasons, maybe you don't want to send surveys on tickets to non-customers, maybe you have a customer ask to not receive them ...
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Peter Godden commented,
Hi Andrew, thanks for your patience while we got on to this. We've now created a knowledge base article and video that shows how to build similar NPS reports over in Zendesk Explore here: https://s...
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Peter Godden created an article,
Building NPS Reports in EXPLORE with Survey App data
Building reports over in Explore to measure your survey data starts with creating a new query, and then within that query, we need to create a few calculated metrics that you can use in another que...
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Peter Godden commented,
Hi Chee, Zendesk's native functionality is that when a private ticket is created, any new comment always defaults to private also unless manually stipulated by the agent updating the ticket. It is ...
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Peter Godden commented,
Official comment Yes, technically it is possible to make the 'Hide ticket fields' app to only work for a single specific set of groups by restricting the app so that it only operates for them. However, the app was ...
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Peter Godden created an article,
Why aren't my apps working as they should?
In order for SweetHawk apps that are installed on your Zendesk account to work properly, they need to be able to talk to the SweetHawk servers and vice versa, SweetHawk servers need to be able to t...
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Peter Godden commented,
Hi Chee, yes you're able to update the parent ticket based on actions or comments in the sub-ticket with a workaround that we've documented here: https://support.sweethawk.co/hc/en-us/articles/1150...