Chee Lee

1. SweetHawk Apps for Zendesk
2. Tasks App
3. Automatic ticket creation for task list item (beta)

Hi Peter, We currently have our child tickets set to Internal, "Public: False", this would allow a Child Ticket Comment to be set as an Internal comment. I also noticed that when the Public is set ...

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• Chee Lee
• Created July 01, 2019 18:26
• 0 votes

1. SweetHawk Apps for Zendesk
2. Tasks App
3. Automatic ticket creation for task list item (beta)

Hi, Thank you Peter for the comment. I was able to identify the issue. I have another question. Is there a way to always pull all comments, whether the main ticket has only Internal comments? I am ...

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• Chee Lee
• Created June 05, 2019 15:12
• 0 votes

1. SweetHawk Apps for Zendesk
2. Tasks App
3. Automatic ticket creation for task list item (beta)

Hi, The last Tasks is not setup to be Automatic, however, the tickets are still being created automatically whenever I select the Task from the Drop Down list of Tasks:   Is there a way to not all...

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• Chee Lee
• Created May 10, 2019 20:53
• 0 votes

1. SweetHawk Apps for Zendesk
2. Tasks App
3. Automatic ticket creation for task list item (beta)

Hi Peter, Any reasons to why I keep having duplicate tickets being created over and over as seen below?     Thanks, Chee

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• Chee Lee
• Created April 08, 2019 23:15
• 0 votes

1. SweetHawk Apps for Zendesk
2. Tasks App
3. Automatic ticket creation for task list item (beta)

Hi, Is it possible to replicate the custom ticket fields from the parent ticket to the child ticket? Thanks, Chee

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• Chee Lee
• Created March 27, 2019 23:34
• 0 votes